POLICIES :

 

SHIPPING:

Depending on availability, orders ship within 3-5 weeks. With stock confimation, your order will be shipped within 5 business days. Upon shipping you will receive a confirmation email with tracking number. Shipping is done through the USPS unless otherwise noted. 

 

RETURNS AND EXCHANGES:

All sales are final. No refunds or exchanges. If damaged on arrival please contact info@luvhaus.com With the subject line "damage" within 7 days of receipt with a photo of the damaged item so that we may contact the USPS. We will do our best to ship a replacement for damaged wares as soon as possible. If an order is lost or stolen please contact the USPS directly with the shipping information

 

MARKING:

Many of LUVHAUS glazes are custom formulated to have a matte, semi-matte finish. Cutlery can leave light markings on the surface of a matte glaze piece. Marking can be more or less noticeable depending on the color of the glaze. However you will find that these marks tend to blend into a subtle patina over time. If this marking is an issue for you, we recommend regular cleaning with Bar Keepers Friend. A cleaning product that will greatly or completely reduce cutlery marking. In addition your piece can be finished with a glossy glaze.

 

CUSTOM: 

When time allows LUVHAUS does take on custom projects. If you would like to propose or commission a custom project, please email info@luvhaus.com with the subject line "custom".

 

WE VALUE YOUR PRIVACY.

We will not sell, share, or mailinge any of the information you provide.